Introduction

Welcome to ArteGres Trading. By using our website and purchasing our products, you agree to comply with and be bound by these terms and conditions. Please read them carefully.

Definitions

– We, Us, Our refers to ArteGres Trading

– Customer, You, Your refers to the individual or entity purchasing products from us.

– Products refers to the porcelain tiles and sanitary ware sold by our company.

Product Information

We strive to ensure all product descriptions, images, and specifications are accurate. However, variations in shades, color tonality may occur. We also reserve the right to modify product details at any time without prior notice.

Pricing

All prices will be disclosed at the time of purchase confirmation.

Order Process

To place an order, please contact us to know the availability status. We reserve the right to accept or reject any order for any reason.

Payment

We accept various payment methods, including credit/debit cards and online payment systems. Full payment is required at the time of order confirmation.

Delivery

We aim to dispatch all orders within 2-4 working days of payment confirmation. Delivery times depend on availability status and the location and may vary. We are not liable for any delays caused by circumstances beyond our control.

Returns and Cancellations

– Returns: Customers may return products within 7 days of receipt for a refund or exchange, provided they are in original condition and packaging. 

– Cancellations: Customers may cancel an order prior to dispatch. Once dispatched, the order is subject to our return policy.

Warranty

Our products come with 1-year warranty against manufacturing defects. This warranty does not cover damage caused by misuse or normal wear and tear.

Limitation of Liability

To the maximum extent permitted by law, ArteGres Trading is not liable for any direct, indirect, incidental, or consequential damages resulting from the purchase or use of our products.

Governing Law

These terms and conditions are governed by the laws of United Arab Emirates. Any disputes will be resolved in the courts of Dubai.

Changes to Terms

We reserve the right to update these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically.

Contact Information

For any questions about these terms and conditions, please contact us at info@artegres.com